May I place my order by phone?
All orders must be placed through Oriel’s website. However, if you have a question about your purchase, please email firstname.lastname@example.org and we shall be thrilled to help.
How can I pay?
Payments can be made using American Express, Visa, MasterCard or Discover. Your billing address must be in the United States.
When will my order arrive?
Oriel currently offers flat-rate ground shipping, with appropriate precautions for the safety of your purchase. Orders will typically ship via FedEx Ground within 1 business day of your order. Oriel will email you with tracking information once your order has shipped.Orders placed before 2:00 EST will ship the same day.
Current States We Do Not Ship To:
PA, MD, MA, UT, AL, AR, MS, OK, SD
If you would like to modify your order's ship date for any reason, please email email@example.com within one hour of placing your order. During periods of extreme hot or cold weather, you will be presented with the option at checkout to have your orders held until safer shipping weather.
Why was my order rejected?
Federal and state regulations contain some restrictions on the states and counties to which our merchants are able to ship wine. Oriel uses your selected shipping address to determine which products may be shipped to you, how much you will be charged and how long it will take.
In the event that we are not able to process your order, we will explain the reasons why, and will work with you to determine a more suitable solution. This may include using a different credit card or a second shipping address, with an adult available to sign for the shipment.
What Age Do I Have To Be?
Wine may be sold and delivered only to persons who are at least 21 years old. By placing your order, you represent to us that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old. When your wine is delivered, the person receiving delivery may be required to show identification proving that he or she is at least 21 years old. Wine will not be delivered to a visibly intoxicated person.
Certain state laws regulate the number of cases of wine that can be shipped annually to a single person. We will contact you if your order is affected by this type of law.